Janna Kimel Specializes in
UX Research for Healthcare and Wearables
Experienced UX Research leader skilled at transforming user insights into intuitive hardware and software experiences. With deep expertise in health-tech, Janna brings empathy, intellectual curiosity, and optimistic problem-solving to every project. Adept at conducting research that bridges physical and digital touchpoints. Proven track record of evaluating physical product usability and translating complex user needs into actionable design recommendations that drive product success and enhance usability for all.
“Janna has had an amazing impact here as she built up our UXR team from scratch and her passion and advocacy for the member experience have positively impacted everyone here.”
-Lori Tabuchi - Director, Design and UX Ops at Hinge Health
Previous work
Built the first UX research team at Hinge Health which just went public
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Built the first UX research team at Hinge Health which just went public 〰️
Key Projects
During my time in an Intel warehouse in Texas, I explored how smart glasses can both assist and complicate their daily tasks. The observations revealed the difficulties faced when multiple employees share the glasses. See more.
At Hinge Health, I built and led our UX Research team of 6. We informed hardware and app design to improve the overall experience of participating in remote physical therapy.
I evaluated physical design and instructional materials for the Enso wearable TENS unit, identifying improvements to electrode placement and application instructions that increased user success rates. By listening to customers, I uncovered key user barriers to adoption, discovering fears around using medical hardware at home, leading to design changes that increased first-time setup success by 515%. See more.
At Dexcom I supported launch of G7 by informing the merging of the legacy app and a new app into a single, seamless experience.
Working with customers with no/low vision, we worked with the design team to create a more accessible product. See more.
Skills
ADVISOR
Expert at building practices from the ground up
Strategic recommender of tools, templates and process improvements
Dedicated mentor to teams & individuals
Skilled at implementing operational systems
Effective stakeholder management
PRACTITIONER
Specialist in B2C and B2B2C
Known for high levels of empathy
Provider of actionable insights
Experience across generative to evaluative research
Driver of cross-functional collaboration